Terms and Conditions
Descriptions and Product Information
While care is taken to make every effort to display the correct price, all prices are subject to change without warning. We have added a description to each product which we feel best describes the product available. Please note image accurately capturing the colour or detail may vary.
All prices displayed are NZD$. All products include Goods and Services Tax of 15%.
Refund and Return Policy
All goods being supplied via the online store are considered a final sale. Please select your items carefully. If the item supplied is faulty or is an incorrect item please notify the National Army Museum within 3 days of receiving the item. The purchase will be either refunded or replaced at the National Army Museums discretion. Returned goods must be in original condition. It is not possible to return an item for change of mind.
Prints ordered via Recollect are printed on demand and are non refundable.
Cancellations may be accepted if the products are yet to be dispatched. The National Army Museum is not able to cancel orders which have been collected by the courier. Please contact the National Army Museum as soon as possible with your request.
Payment must be received before your order can be processed. Payments can be made via MasterCard or Visa.
Orders are processed in order of when payment is received during our business hours of 9.00 and 4.30pm, Monday – Friday. Allow 3 days for your order to be processed PLUS delivery time. Occasionally a product which you order may be out of stock. In this case we will contact you promptly with an estimated date of resupply.
Domestic — allow 3-10 business days for delivery.
International — allow 3-10 business days International Courier (available to Australia only) or 5-25 business days International Air for delivery.
The National Army Museum provides a safe and secure online shopping experience and is compliant with The Privacy Act 1993.
Information collected by the National Army Museum during the online shopping process includes: details of the user (name, shipping address, telephone number and email address), and the users sales history.
The National Army Museum does not sell or trade personal information to any third parties. The National Army Museum collects data for statistical purposes and reporting which is held solely and used exclusively by The National Army Museum.
Credit card details are required to complete payment for the transaction. The National Army Museum does not receive credit card details as these are securely processed by our e-Commerce provider Payment Express. Payment Express provides real time processing solutions which eliminate the need to store sensitive personal data.
In some instance the National Army Museum have provided links to other websites for the users convenience. The privacy policies of these websites are outside of the Museum’s control and it is the responsibility of the viewer to review the individual policies of these sites.
National Army Museum,
State Highway One,
Waiouru, New Zealand.
Phone: +64 6 387 6911